Privacy Policy

This privacy notice discloses the privacy practices for HomeSupply.net. This privacy notice applies solely to information collected by this web site. It will notify you of the following: 1) What personally identifiable information is collected from you through the web site, 2) how it is used and with whom it may be shared, 3) What choices are available to you regarding the use of your data, 4) The security procedures in place to protect the misuse of your information, and 5) How you can correct any inaccuracies in the information.

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. You may opt out of any future contacts from us at any time by contacting us via email at help@homesupply.net or by calling us at 903-796-1877.

In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon on your web browser, or looking for “https” at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

HomeSupply.net cannot guarantee the accuracy of product information, HCPCS codes, retail price information, and insurance payment allowable information that appear on this website and is not responsible for claims or liabilities that may result from the use of incorrect, inaccurate or incomplete product information, HCPCS codes, retail price information, and insurance payment allowable information. We reserve the right to change this statement at any time by posting revisions on the web site. This privacy policy is not intended to, and does not; create any contractual or other legal rights in or on behalf of any party.

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

This website is not intended for use by anyone under the age of 18. We do not sell products for purchase by children. We sell children’s products for purchase by adults. If you are under 18, you may use our Web site only with the involvement of a parent or guardian.

Cookies

“Cookies” are small encrypted data files (containing references to user ID information supplied by the user and stored on our secure server) that may write to your hard drive once you have accessed a site. HomeSupply.net uses cookies to enhance your shopping experience with us.

If you have any questions or concerns about this Privacy Policy or how this website collects or uses information, you may contact the privacy officer, M. Hill, via email at help@homesupply.net or by calling us at 903-796-1877.

Shipping Policy

We ship all orders over $50 with Free Freight. All customers that place an order either via the company’s website or the telephone, are hereby agreeing to have all of their orders and their associated shipments, shipped without a signature requirement for delivery; unless the customer requests in writing that a signature be obtained by the shipping carrier or the customer’s address uses an apt., unit, or suite, etc.  In these cases, we may choose to require a signature in order to aid in the prevention of theft when delivered to apartment type complexes. All customers are hereby agreeing, by placing an order with us, that they understand that they are required to relinquish their right to submit a credit card or debit card charge-back request to their financial institution, due to the customer claiming non-delivery of any shipment which was verifiably delivered to the address on their order, via the shipping carrier’s tracking information.  All customers are hereby agreeing, by placing an order with us without a signature requirement, that we do not need to re-ship any shipments to the customer if the shipping carrier’s tracking information states that the package was delivered to the address on the order, even without a signature. For overnight delivery, call 903-796-1877 and speak to a customer service representative. You will be charged actual freight costs for overnight delivery.

Returns Policy

We cannot accept returns on opened packages, used items, or food products. Please call 903-796-1877 or email help@homesupply.net to see if your item is eligible for returning. If we have sent you a wrong or defective item then we will make arrangements to pick the item up and ship out your replacement. Once we receive the products back, we will determine if the products qualify under our return policy then we will credit your account or issue a refund within 14 days based upon this determination. In addition, the return shipping date must be within 30 days of the item’s purchase date. If the incorrect item is a result of you ordering the wrong product you may return the unopened, unused product at your expense for a full refund.

Tax Policy

HomeSupply.net charges the applicable sales tax for orders based on the shipping destination.  The customer shall be responsible for all sales tax. Taxes are shown at checkout after the shipping address is entered.

With the ever changing tax laws that apply to online sellers, tax collection may vary from State to State. Once the States’ determined amount that mandates sales tax collection is reached, then tax will charged and collected at checkout.

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