CUSTOMER SERVICE

  • Cancel or Change Your Order or Shipping Information

    Because we strive to ship all orders quickly, there is usually very little lag-time between placing the order and us having it on a truck to ship to you. So, if you wish to TRY to cancel your order please email your cancellation request to help@homesupply.net or call our toll free number at 903-796-1877 as soon as possible. However, most orders are “out for delivery” within minutes of them being placed online.

  • Change Your Account Information such as Email Address, Password, and Shipping Addresses

    If you wish to edit your account information then SIGN IN to your account. Then choose the link corresponding to what you would like to change. If you have any difficulties please contact one of our customer service agents by emailing us at help@homesupply.net or by calling our toll free number at 903-796-1877.

  • Comments, Complaints and Questions

    We welcome your feedback about the Site. However, any comments, ideas, notes, messages, suggestions or other communications sent to the Site shall be and remain the exclusive property of HomeSupply.net, and we may use all such communications in any manner, including reproducing, disclosing and publishing such communications, all without compensation to you. Should you have any questions or complaints regarding violations of this Agreement, please contact us. If you have questions or comments about our services, feel free to e-mail us at help@HomeSupply.net .

  • Forgotten Account Login or Password

    If you forget your password then you will be able to generate a new one from the website. Choose the Sign In link at the top right of the site, then click the “Forgot your Password?” link. You will input your email address and then an email will be sent to you with instructions about resetting a password.

  • Incorrect Item Received or Missing Item

    We sincerely apologize for failing to send an item that you ordered or for sending you an incorrect item. Please call our toll free number at 903-796-1877 to report any problems and our customer service agents will help to correct the problem. We cannot accept returns on opened packages, used items, or food products. Please send us a message to see if your item is eligible for returning. If we have sent you a wrong or defective item then we will make arrangements to pick the item up and ship out your replacement. Once we receive the products back, we will determine if the products qualify under our return policy then we will issue a refund. If the incorrect item is a result of you ordering the wrong product you may return the unopened, unused product at your expense. However, if our distributors charge a restocking fee, that amount will be subtracted from your total refunded amount. The buyer has 14 calendar days to return the unopened, unused product from the date return was initiated. If not returned within 14 calendar days the return request will be closed without refund.