Privacy Notice


As Required by HIPAA:

The Health Insurance Portability & Accountability Act of 1996 (HIPAA) is a federal program that requires that all medical records and other individually identifiable health information used or disclosed by us in any form, whether electronically, on paper, or orally, are kept properly confidential. This Act gives you, the patient, significant new rights to understand and control how your health information is used. HIPAA provides penalties for covered entities that misuse personal health information.

We have prepared this explanation of how we are required to maintain the privacy of your health information and how we may use and disclose your health information. We reserve the right to change the terms of our notice at any time. The new notice provisions will be effective for all protected health information that we maintain. Upon your request, we will provide you with the revised Privacy Notice. You may obtain one by printing off this page or by calling at 903-796-1877 and requesting that a revised copy be sent to you in the mail.

Your Rights:

We may use and disclose your health information for providing durable medical equipment (DME) and supplies, to obtain payment for DME, for administrative purposes, and to evaluate the quality to service that we provide. Continuity of care is part of treatment and your records may be shared with other providers to whom you are referred. We may use or disclose identifiable health information about you without your authorization in several situations, but beyond those situations, we will ask for your written authorization before using or disclosing any identifiable health information about you. In most cases, you have the right to look at or get a copy of health information about you. You also have the right to receive a list of certain types of disclosures of your information that we made. If you believe that information in your record is incorrect, you have the right to request that we correct the existing information.

Our Legal Duty:

We are required by law to protect the privacy of your information, provide this notice about our information practices, follow the information practices that are described in this notice, and seek your acknowledgement of receipt of this notice. We reserve the right to change the terms of our Privacy Notice. We will post on our website and you may request a written copy of the revised Privacy Notice.

Your protected health information will be used, as needed, in activities related to obtaining payment for your equipment or supplies. For example, obtaining approval may require that your relevant protected health information be disclosed to your Health Insurance Company or governmental plan to obtain approval for equipment.

We may use or disclose, as needed, your protected health information in order to support our business activities. For Example, when we review employee performance, we may need to look at what an employee has documented in your medical record. We may share your protected health information with a third party “business associate” that performs various activities (e.g. billing, outside sales). Whenever an arrangement between a business associate and us involves the use or disclosure of your protected health information, we will have a written contract that contains terms that will protect the privacy of your protected health information.

Unless you object, we may disclose to a member of your family, a relative, a close friend or any other person you identify, your protected health information that directly relates to that person’s involvement in health care. You have the opportunity to object. If you are not present or able to object, then your provider may, using professional judgment, determine whether the disclosure is in your best interest.

We may use and disclose your protected health information if we have attempted to obtain acknowledgement from you of our Privacy Notice but have been unable to do so due to substantial communication barriers and we determine, using professional judgment, that you would agree.


If you are concerned that we have violated your privacy rights, or you disagree with a decision we made about access to your records, you may contact the person listed below. You also may send a written complaint to the U.S. Department of Health and Human Services. The address is listed below. We will not retaliate against you for filing a complaint.

HSN Privacy Officer
ph. 903-796-1877

The U.S. Department of Health and Human Services
200 Independence Avenue, S.W.
Washington, D.C. 20201